Help centre

• Almost there: the bar shows how much is left to go, which encourages supporters to help you cross the line.
• Goal reached 🎉: the bar celebrates, your supporters are emailed, and an update is posted to your campaign automatically.
• Extend the goal: once you reach it, you can raise your target from your dashboard — this resets the "almost there" urgency and lets the celebration fire again at the new goal.

• Your selections show as badges on your public page so supporters and businesses can see your cause at a glance.
• Our AI checks your story against your selections in the background. If a tag isn't supported by your story it's removed (and the campaign is reviewed), and tags your story clearly describes are added.
• Some businesses choose not to fundraise for certain causes. If you're raising for one of those, their catalogue items show as not available for your fundraiser.

• At checkout you enter the delivery address, including the 4-digit postcode. We work out the correct zone from the postcode and add the right delivery charge to your order.
• The AI double-checks the address against the postcode and the supplier's coverage. If something looks off, the order is checked by a human before it's fulfilled.
• If the supplier doesn't deliver to your area, the order can't be placed and you'll see why.

• Donations and items the fundraiser sells themselves are paid to the fundraiser.
• Wholesale items are paid to the supplying business (they're the seller of record and they fulfil the order). The business then pays the fundraiser's commission automatically from a card they save once.
• Receipts show the seller's name — the business for wholesale items, the fundraiser otherwise.
• The platform fee is not taken from the payment. It's invoiced to the fundraiser separately (see “Understanding platform fees”).

• Fundraisers are invoiced for the fee on a weekly billing cycle (5% + GST of their donations and sales) and it's charged automatically to the payment card they save in their dashboard. Add the card once — we handle the rest.
• Donors can choose to “cover fees”, which adds the fee amount to their gift so the fundraiser keeps more of it.
• Businesses pay the fundraiser's commission (minimum 10%) from a card they save once, plus a 5% + GST platform fee on the sales generated through fundraisers — invoiced weekly and charged to the same card. Your first $1,000 of sales are free (no platform fee), credit can be applied, and there's no charge if there are no sales.

• We batch commissions and automatically generate an invoice from the fundraiser to you.
• The invoice is charged to the payment card you add once in Billing (Dashboard → Wholesale → Billing).
• The money goes straight to the fundraiser's Stripe account — it never passes through us.
• You also receive a separate weekly platform-fee invoice (5% + GST of sales generated), charged to the same card.
• Refunded or disputed orders cancel the commission on that order.

Add your card in Billing.

To receive money on Generosity you connect a Stripe account — the same safe system used by thousands of NZ businesses. Stripe is legally required to verify anyone who receives money, so onboarding asks a few more questions than a typical sign-up. It usually takes about 10–15 minutes, done once.

What you'll need ready:

• Your full legal name and date of birth
• Your home address, email and phone number
• A NZ driver licence or passport (for identity verification)
• Your NZ bank account details for payouts
• Your IRD number, if requested
• A short description of your activity — e.g. “fundraising / selling goods for a cause” (choose “individual / sole trader” if you're not a business)

Steps:

1. Sign in and open your dashboard.
2. Click Connect your payout account (Stripe).
3. Complete Stripe's hosted onboarding — Stripe collects your details and identity documents directly and runs the checks itself (KYC/AML).
4. Wait for verification — usually minutes, sometimes a day or two.
5. Start receiving donations and sales. Money pays out to your bank account on Stripe's schedule.
6. Add your payment card from the dashboard — it's charged automatically for your weekly 5% + GST platform fee invoice.

Good to know: Generosity uses Stripe Connect Standard accounts with Stripe-hosted onboarding. You never hand your bank details or ID to Generosity — Stripe collects them directly and the platform never sees them. This is the lowest-friction setup Stripe offers for fundraisers. Businesses and wholesalers follow the same flow; they're asked for company details instead, and they also add a payment card in their Billing settings that's used to pay fundraiser commission automatically.

If the button still says “Connect your payout account” after onboarding, the verification may still be pending — click it to continue where you left off. If you get stuck, contact support@generosity.co.nz.

Stripe is legally required to verify anyone who receives money (anti-money-laundering / know-your-customer laws). Because fundraisers receive payments, Stripe treats them like a seller — even if you're just selling cookies for a school trip.

The verification exists to protect everyone:

• You — only you can receive the money; it can't be diverted to someone else.
• Donors and buyers — they know the money goes to a real, verified person or organisation.
• The platform — it keeps fraudsters and money laundering off the site.

Your bank details are used only for payouts. Your identity documents are used only by Stripe to verify who you are — Generosity never stores or sees them.

The Payments setup page (Admin → Payments setup) is the platform owner's Stripe health check. It shows configuration status without ever revealing secrets:

• Secret key — whether Stripe keys are set and valid (they live in .env on the server).
• Webhook secret — whether the payment webhook signing secret is configured.
• Webhook events — the list of events Stripe must send (payments, refunds, disputes and invoices — including events from sellers' connected accounts). Missing events appear as warnings.
• Connected accounts — fundraisers' and wholesalers' Stripe onboarding status, with a Refresh account status action to re-check after someone completes onboarding.

Use this page when payments aren't working: check the keys first, then the webhook events, then the connected account status. The full manual configuration guide is in docs/stripe-setup.md.